Review moderation lifecycle
Public review submissions move through moderation before they become trusted marketplace signals.
A review platform cannot treat every submission as instantly publishable. Moderation screens content for abuse, validates subject relevance, and allows operators to preserve trust in rating signals.
Replies and moderation notes add valuable context. They make it clear which reviews are active, how operators responded, and whether the published record reflects a managed decision.
This lifecycle becomes especially important once provider scorecards and summaries depend on public feedback.